Licensing and Support
Community Edition
Features
The Community Edition of Alert Manager Enterprise (AME) offers a wide range of features at no cost.
Community Support
The AME Community Edition (CE) includes community support through:
- Splunk Usergroups Slack Channel:
#alertmanagerenterprise - Email:
<[email protected]>
Community support operates on a best-effort basis, with response times typically within 2-3 business days. While we aim for high-quality app development, we recommend the Enterprise Support offering for production use.
Enterprise Edition
The AME Enterprise Edition includes all Community Edition features, plus additional capabilities and support based on your subscription. See Features for a current feature list.
Enterprise Support
Enterprise Support provides:
- Business hours support (CET, 08:00-17:00) with a 4-hour First Response Time (FRT)
- Access to a Support Portal
- Screen-sharing sessions
- Priority bug fixes
- Priority enhancement requests
Security Pack
Requires a support subscription.
The Security Pack enhances AME with features tailored for security use cases. See Features for details.
Multi-Tenancy Feature Pack
Requires a support subscription.
The Multi-Tenancy Feature Pack enables role-based access control (RBAC) for multi-tenancy. See Features for details.
Sales Inquiries
For sales-related questions, email <[email protected]>.