Migration

Introduction to Migration

For environments using the Legacy Alert Manager (AM), Alert Manager Enterprise (AME) offers an import function to convert AM Incidents into AME Events.

Limitations

AME imports the following data:

• Incident Metadata
• Incident Results
• Incident Comments
• Incident Statuses
• Incident Tags
• Incident Groups
• Incident Categories
• Incident Subcategories

Conversions:

• Incident Groups → Tags
• Categories → Tags (format: category:<category>)
• Subcategories → Tags (format: subcategory:<category>)

Not Imported:

• Notification Schemes
• Drilldown Actions
• External Workflow Actions

Importing Data

To import data, navigate to Administration > Setup and select the Migration tab.

1. Choose the tenant for importing incidents.

tip

With Multi-Tenancy enabled, test the migration in a temporary tenant first.

info

Request trial keys for test migrations at <[email protected]>.

2. Select the scope for incident imports: closed, resolved, or suppressed.

3. Set the time range.

caution

For incidents using the append feature, ensure the first occurrence falls after the start time to include them.

4. Click Start to begin the migration.

Verifying Migration

Imported events are identifiable by their description and history details:

Check the migration log with this search:

index=_internal sourcetype=ame:task:migration